WHAT IS THE COST OF SHIPPING?
FREE SHIPPING ON ALL ORDERS OVER Dhs 600
Dhs 30 : Standard Shipping (Next Day Delivery)
Dhs 50 : Rush Shipping (Same Day Delivery - only in Dubai) - need to be requested and checked for availability.
Dhs 50 - Dhs 80 : Western Region - out of Western Region Limits
WHAT IS YOUR RETURN POLICY?
We have a 100% satisfaction policy. If you are not completely satisfied with your order, we will provide a full refund within 30 days of your order for all unopened/Sealed items . Any shipping or return shipping charges are not refundable .
HOW DO YOU SHIP ORDERS?
We know that you want your order as soon as possible, that is why we work with several shipping partners to get your order to you as quick as possible .
What time does the courier deliver my package ?
Most orders are delivered between 10 AM and 7 PM , The drivers have a specific area that they cover and they have certain delivery and pick-up commitments within that area, from those parameters the driver plans his route to be the most efficient way possible making all the commitments within the allotted time. If you have a preferred timing please leave us a note before checking out your order or send us an email .
HOW LONG WILL IT TAKE BEFORE MY ORDER SHIPS?
Orders placed between Friday- Wednesday before 6 pm of the day will ship out the same day and delivered the next business day. Orders placed on Wednesday after 6 PM or on Thursday will ship out on Friday and delivered on Saturday . If you have any special instructions or requests about the delivery of your order please contact us and we will be happy to make you satisfied as much as possible .
WILL I RECEIVE TRACKING INFORMATION FOR MY ORDER?
A shipment confirmation email will be sent to you when your order ships. It's not currently possible to track your shipment online , however you should be contacted by the courier the next business day .
DO YOU SHIP INTERNATIONALLY?
Currently, We only ship inside the UAE .
WHAT PAYMENT OPTION DO YOU ACCEPT ?
We have a Cash on Delivery option and you can also choose to send us the payment directly to our PayPal account using this link ( PayPal.Me/UAEVaping ) . Your grand total including shipping should be converted into US $ using this formula ( Amount in AED / 3.65)
CAN I CANCEL OR EDIT MY ORDER?
Just send us and email requesting to cancel the order . Please make sure to send us any cancellation request before 6 pm to avoid complications with the order process .